Call Center Executive
Join our US Healthcare Support Team as a Call Center Executive, handling inbound and outbound calls related to US healthcare services.
About this role
Join our US Healthcare Support Team as a Call Center Executive, handling inbound and outbound calls related to US healthcare services.
What the employer is looking for
What you’ll do
Handle inbound and outbound calls related to US healthcare services; Communicate with patients, healthcare providers, insurance representatives, and other stakeholders; Provide accurate information and assist with appointments, eligibility, benefits, authorizations; Accurately document all interactions and follow processes, SOPs and quality standards; Maintain confidentiality and adhere to HIPAA requirements.
What you’ll need
1-2 years of call center experience in a BPO supporting US healthcare processes; Experience in a healthcare industry is preferred; Good verbal and written English communication skills; Computer literacy and familiarity with CRM/EMR applications; Ability to work full-time shifts including night shifts.